QivaPrint Support Platform
Full-stack printer support platform with React/Vite and Express. Features real-time live chat with Socket.io, agent dashboards, and job tracking.
The challenge
A printer support business needed a way to handle live customer support conversations and track support jobs in one place, rather than juggling phone calls, email, and a separate ticketing tool with no real-time visibility for agents.
The solution
QivaLabs built a full-stack support platform: a React/Vite frontend for customers and agents, an Express backend, and Socket.io for real-time bidirectional chat so agents see and respond to customer messages instantly. An agent dashboard tracks open conversations and job status, giving supervisors visibility into support load and resolution progress.
Technology used
QivaLabs' role
Full-stack build, frontend, backend, and real-time infrastructure.
Outcome
Delivered as a working real-time support system with live chat and job tracking for the printer support team.
Real-time support system
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