An AI layer on top of your existing CRM. Not a replacement.
Stop drowning in inbound tickets. QivaLabs adds an intelligent AI triage layer to your current CRM — automatically resolving what it can, drafting what it's unsure of, and escalating the rest — without disrupting a single workflow your team already runs.
Tiered AI handling — built for real teams.
The right tier is selected automatically based on confidence score and query type. No manual routing. No rules engine to maintain.
Fully Auto-Resolved
High-confidence queries are handled entirely by AI — response drafted, sent, and logged — with zero human involvement required.
Examples
- →Order status enquiries
- →FAQ and pricing questions
- →Password resets and account lookups
- →Standard refund and return requests
AI-Assisted
AI drafts a response and surfaces it to an agent for review. The agent reads, optionally edits, and sends in one click. Reduces effort by 70–80%.
Examples
- →Complex or multi-part customer queries
- →Queries requiring account-specific data
- →Responses that need a human tone or judgment
- →Upsell or retention opportunities
Human-Escalated
Sensitive, legal, or highly unusual issues are flagged and routed directly to the right human — no AI response, no delay in escalation.
Examples
- →Legal or compliance issues
- →Angry customer or churn risk
- →Multi-department escalations
- →Fraud or security concerns
What your team actually gains.
Cut response time by 80%
Most Tier 1 queries are resolved before a human even opens the inbox.
No stack disruption
Works on top of your existing CRM — Zoho, HubSpot, Freshdesk, or a custom setup. No migration.
Higher agent quality
Agents stop doing mechanical triage and focus on complex, high-value customer conversations.
Full audit trail
Every AI decision is logged and reviewable. Know exactly what was auto-resolved and why.
Scales without headcount
Handle 10× more inbound without hiring. The AI handles the volume spike, your team handles the quality bar.
No hallucination risk in customer-facing replies
Tier 1 auto-resolve only fires on high-confidence responses. Anything uncertain routes to Tier 2 for human review.
Ready to Ship Serious Software?
Start with one product.
Scale with three.
Whether you're a mandi owner who wants 24/7 AI staff, a support team drowning in tickets, or a developer-tool startup looking to monetize wait time — there's a QivaLabs product for you.
Questions? Call +91 7231 873 730 or email sales@qivalabs.com